EELHOE Return Policy

Eligible Items

All Eelhoe products, including the “Eelhoe Lightening Serum,” are eligible for returns

Reasons for Returns

  • Damaged or defective products
  • Incorrect sizing
  • Customer dissatisfaction

Timeframe

  • Returns accepted within 30 days of purchase

Condition of Items

  • Items must be unopened, unused, and in their original packaging.

Refund Options

  • Refunds will be issued via the original payment method.

Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to a mistake on our end.

Exceptions

  • Personalized or customized items cannot be returned.
  • Hygiene products (e.g., opened skincare items) are non-returnable.

How to Initiate a Return

  1. Contact our customer support team at support@eelhoe.com with your order details.
  2. Await further instructions on returning the item.